What if I don't know my telephone security number?

If you've called to set up Voice ID and don't know your telephone security number, we'll transfer you to an agent. They'll ask you some additional security questions, and if you answer these correctly you'll be able to set up Voice ID.

What does it mean when a number is not recognised?

The numbers are not valid numbers when dialled back. Ten mins after a missed call from a landline, I called the number back but it said the number is not recognised. What could this mean? If there was no number shown, it’s possible the call came form someone dialing out form a computer. Most calls like that - are unsolicited sales calls.

Why can't I send a code to my phone number?

We're unable to send the code to that number. Please provide a valid cell phone number and try again. Here are some troubleshooting steps that you can try to resolve this error: 1) Make sure that you are using an actual cell phone, not a Google voice or Twilio number.